Customer Excellence Manager
Vacancy Number: PR-240249
Canada, Dollard-des-Ormeaux
Fulltime: 40 hrs a week
Experience: 3 years
Closing: 08 November 2024
Introduction
We are hiring a Customer Excellence Manager (CEM) for our client who is based out of Montreal, QC. The CEM will be responsible for driving service excellence by deeply understanding and addressing customer needs and fostering a positive client experience. This role requires a commitment to quality service, responsiveness, process improvement, and the ability to lead teams to continuously improve the customer journey.
What are you going to do
We have a current opportunity for a Customer Excellence Manager on a permanent basis. The position will be based in Dollard-des-Ormeaux. For further information about this position please apply.
Essential skills and knowledge
- Bachelor's degree in business administration, or a related field.
- 8+ years of managerial experience in customer service or a related role.
- Proven leadership skills with experience managing a customer service team.
- Strong analytical skills with the ability to interpret data and translate it into actionable strategies.
- Excellent communication and interpersonal skills.
- Proactive attitude, and exceptional attention to detail.
- SAP or SAPB1 ERP experience is a strong asset
- Experience in the frozen food industry or a similar sector preferred.
- Knowledge of food safety regulations and quality standards is an asset.
- Ability to travel as required.
What we offer
What We Offer
Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We'll get you going while you get on with the job.
About Us
Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.
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Application process
First Contact
We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.
Scheduling an Interview
After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.
Phone/ Qualification Interview
During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.
Meeting in Real Life
After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.
Application for the Position
Submission of candidates resume for client’s approval and screening.
Do you have questions?
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