Canada, Vancouver
Fulltime: 40 hrs a week
Experience: 3 years
Closing: 21 February 2025

Apply Now

Introduction

The Senior Customer Success Advisor acts as a trusted advisor and technical expert, supporting the adoption and successful use of advanced fleet safety systems, specifically the Collision Avoidance System (CAS) and the Operator Alert System (OAS). This position has a strong focus on enhancing mine safety rather than fleet management, working directly with clients, Business Development Managers, Account Managers, and Product Development teams.

What are you going to do 

  • Primary responsibility is supporting the CAS and OAS systems to maximize customer safety outcomes. This includes facilitating application adoption and ensuring that these solutions deliver value across the customer's operations.
  • Act as a strategic advisor to align safety-focused solutions with customer needs.
  • Collaborate with Account Managers and BDMs during pre-sales to define and scope safety solutions for mining clients.
  • Develop and implement Customer Success plans to support the effective adoption of safety technologies.
  • Identify potential improvements in CAS and OAS systems and relay valuable insights to the team.
  • Identify additional opportunities for safety solutions and refer these to relevant Account Managers or BDMs.
  • Guide and mentor Customer Success Advisors, contributing to team development and skill enhancement.
  • Participate in industry events, contribute research papers, and create case studies to support the company's reputation as a thought leader in mining safety.

Essential skills and knowledge 

  • Mining-related roles, with 5+ years in Mine Operations and/or Mine Safety.
  • Extensive experience in Project Management or Business Improvement within mining safety technology.
  • Proven experience in a customer-facing advisory role with a safety focus.
  • Ability to Travel within North America and South America
  • Hands-on experience with CAS and OAS systems.
  • Tertiary qualification in mining or technology.
  • Account or Business Development Management experience.
  • Proficiency in software applications and project management.
  • Experience in value-selling and business case development.
  • Strong leadership, communication, and problem-solving abilities.
  • Team-oriented with a focus on relationship building and collaboration.

What we offer 

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.

your-application-process[1]

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days. 
 

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview. 

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth  interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.

Do you have questions?

GC

Gultchan Chevket

+1 403 539 5009

Surgical Sales Representative

Quebec City, Canada

Fulltime: 40 hrs a week

Closing: 13 April 2025

Customer Account Specialist

Dollard-des-Ormeaux, Canada

Fulltime: 40 hrs a week

Closing: 10 February 2025

Surgical Sales Representative

Montréal, Canada

Fulltime: 40 hrs a week

Closing: 09 April 2025

Account Receivable Analyst

Langley, Canada

Fulltime: 40 hrs a week

Closing: 10 March 2025

jobs/mining