Vice President, Southern Border Operations

The Vice President, of Southern Border Operations, will be responsible for planning, organizing, executing, and managing all aspects of the Southern Border Operations. This includes but is not limited to, developing and implementing new strategy and business plan roadmaps, establishing relationships with Mexican Brokers, creating and executing a business growth plan, organizational structure, and strategies for retaining customers, and ensuring compliance with regulations, policies, and procedures governing operations.

• Develops and implements the overall Southern Border strategy and business plan for the organization, including 1-year, 3-year, and 5-year roadmaps.
• Collaborates with the senior leadership team to determine, prioritize, and execute the company's overall business strategy.
• Where requested will act as the legal representative for the company's operation in Mexico.
• Establishes strong relationships with customers, Mexican Brokers, and other lines of business to improve the company's processes, reporting, and service delivery.
• Collaborate with IT and other 3rd parties to maintain or enhance system abilities to gain efficiency and reporting capabilities.
• Working in conjunction with the Business Development Team, create and execute a business growth plan, organizational structure, and strategies for retaining customers, growing existing business, and developing new business to achieve the company's revenue targets.
• Work with the Director of Compliance to identify customer opportunities in valuation, classification, qualification, solicitation, FTAs, customs audits, and duty drawback.
• Co-ordinate projects and participate in RFQ responses & profitability analysis of new and existing accounts.
• Prepare, analyze, and report on monthly productivity and financial results.
• Develop and implement operational plans in collaboration with necessary parties aligned at taking operations to the next level including Lean, 5s, Kaizen, TQM, and continuous improvement disciplines or strategies.
• Ensure all clients have Service Level Agreements (SLA's).
• Plan, organize, and monitor all activities of the Mexican business units, including how to structure shared services within the US southern border and Mexico to optimize the company's service delivery in a cost-effective manner.
• Set, maintain, and report on key performance indicators (KPIs).
• Ensure the timely processing of transactions by establishing specific audit criteria and measurement reports, key focus on time to invoice and invoicing accuracy.
• Develop, implement, and continuously improve departmental processes to increase efficiencies and improve client satisfaction.
• Consult with significant business partners, carriers, freight agents, and trade associations, including Servicio de Administración Tributaria (SAT), and Mexican Brokers with a specific emphasis on systems and dataflow.
• Ensure compliance with all relevant regulations, policies, and procedures governing operations at the southern border. Applying sound ethical judgment regarding personal behavior, conduct, and business practices, escalating, managing, and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.
• Fosters and embodies transparent communication and encourages self-awareness and growth with staff and teams for optimal cohesion.
• Promotes an environment where teams are encouraged to try new things to continuously drive innovation and growth.
• Ability to mentor, coach, train, and develop talent for succession in a scaling company.
• Leads by example and holds self and others to their commitments.
• Provide structure and long-term direction to the Operations department.
• Supervises staff, including hiring, reviewing performance, recommending salary increases, promotions, transfers, demotions, or terminations.
• Other duties as assigned.