Introduction

Customer Account Specialist Hybrid - Montreal, QC

What are you going to do

Responsibilities

▪ Act as the liaison between Sales, suppliers, and customers.

▪ Manage order entry, send SOs and POs, create new item master data, and issue credit/debit notes.

▪ Maintain internal records.

▪ Oversee sales processes from order to delivery.

▪ Monitor shipments and customer performance, addressing supply chain issues.

▪ Coordinate with internal departments and suppliers for on-time deliveries.

▪ Handle customer inquiries, concerns, and complaints.

▪ Maintain strong customer relationships to promote loyalty.

Essential skills and knowledge

Requirements

▪ Bachelor's degree in a related field.

▪ 1-2 years of customer service experience (non-call center).

▪ Experience managing an ongoing list of customers/clients.

▪ Experience handling purchase orders/inventory.

▪ Fluent in English (written/spoken).

▪ Intermediate proficiency in Excel, Outlook, and Word.

▪ Strong communication skills.

▪ Team player in a collaborative environment.

▪ Experience or general interest in the food and beverage industry is highly preferred.

What we offer

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.