Introduction

We are currently hiring a bilingual Customer Service Representative for our client - a global scaled biopharmaceutical company. This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationships. If you thrive in a fast-paced, collaborative environment and enjoy problem-solving, this role is for you!

What are you going to do

Handle incoming calls and emails professionally, ensuring timely resolutions for customers and Sales Representatives.
Provide specialized account and order management, including verification, processing, tracking, and issue resolution.
Maintain and monitor shared inboxes, ensuring prompt action on orders and customer requests.
Support new customers and those using our online ordering portal.
Proactively follow up with customers and Sales Representatives to ensure satisfaction.
Document, track, and resolve customer interactions, escalating where necessary.
Monitor daily sales orders/transactions to ensure smooth processing.
Identify opportunities for process improvements and share ideas with leadership.
Foster strong cross-functional collaboration with internal teams.
Ensure adherence to customer service standards, policies, and procedures.

Essential skills and knowledge

Fluency in English and French (both verbal and written).
Post-secondary education (College Diploma or University Degree preferred).
Experience with SAP - ECC, Order to Cash, or comparable order management systems.
Previous experience in a high-volume contact center (handling calls and emails).
Strong technical skills and comfort navigating multiple systems and browsers.
Excellent communication, problem-solving, and critical thinking skills.
High attention to detail and ability to prioritize tasks effectively.
Ability to work in a team-oriented, high-engagement environment
Strong sense of ownership, accountability, and urgency in issue resolution.
Experience in the pharmaceutical or medical aesthetics industry is an asset.
Customer-first mindset with a passion for delivering exceptional service.
Ability to stay composed under pressure and handle issues with professionalism.

What we offer

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.