Lead Engineer PLS Support
Vacancy Number: PUB411321
Netherlands, Eindhoven, 5633 AA
Fulltime: 40 hrs a week
Experience: 3 years
Closing: 06 December 2024
Introduction
Are you the Lead Engineer PLS Support who is ready to be the vital connection between customers, development teams, operations and suppliers?
What are you going to do
In this role, you will be responsible for ensuring seamless communication between the company and its clients, while providing technical and operational support throughout the product lifecycle. Your expertise will contribute to maintaining high service standards and driving improvements across various stages of product development and customer engagement.
- Customer Liaison: Serve as the key contact between our organization and clients, ensuring all customer needs are addressed proactively and that Service Level Agreements (SLAs) are consistently met throughout the system's lifecycle, from initial deployment to end-of-life.
- Technical Assistance: Provide phone and email support for system-related issues, including troubleshooting, handling complex spare part matters, installation support, reviewing technical documentation, and managing all customer inquiries through the ticketing system.
- Product Development: Participate in new product development projects to gain in-depth knowledge of the systems, ensuring service requirements are incorporated into new designs and supporting Product Lifecycle Management (PLM) over the long term
- Process Improvement: Define and implement both operational and organizational processes that enable high-quality product lifecycle services while driving continuous improvement initiatives.
- Customer Requests for Changes: Lead and assist with redesigns to address bug fixes, quality improvements, safety and reliability enhancements, cost optimizations, and the introduction of new features or upgrades to our systems.
- End-of-Life Management: Collaborate with development and engineering teams to design and specify replacement parts, addressing obsolescence and ensuring system longevity.
- Production Support: Work closely with production teams to resolve quality and supplier-related issues, ensuring uninterrupted manufacturing processes.
- Sales Support: Collaborate with the sales team to help address customer-focused Service Level Agreements and assist in their promotion.
Essential skills and knowledge
- A completed Master’s in Mechanical Engineering, Electrical Engineering, Mechatronics (or equivalent).
- Work experience in complex multidisciplinary high-tech system development and assembly environments, with at least 5 years of experience.
- Effective in stakeholder management, both within the organization and with suppliers and customers.
- Familiarity with service requirements, service level agreements, and life cycle management.
- Fluent in English.
- Willingness to travel (10%).
What we offer
Working as an Lead Engineer PLS by Brunel means that you will be employed by Brunel. Depending on your wishes, you will work for a longer period of time through Brunel on various high-tech projects. We offer you various training options to accelerate your career. You will be guided within this process by an Account Manager from Brunel. You profit from a fixed monthly salary with bonus opportunity.
In addition to good primary employment conditions, we also offer you excellent secondary employment conditions, including a favorable pension scheme and group discount on individual insurance policies. At Brunel you not only have the security of a contract, but also of a career. We look forward to receiving your response! In addition to your CV, do not forget to send a motivation for this position.
- Gross monthly salary up to a maximum of €5,500, excluding 8% holiday pay, depending on knowledge and experience.
- Space for personal and professional development.
- A working environment that values job satisfaction.
- Opportunities to contribute to innovative and sustainable projects.
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Application process
First Contact
We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.
Scheduling an Interview
After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.
Phone/ Qualification Interview
During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.
Meeting in Real Life
After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.
Application for the Position
Submission of candidates resume for client’s approval and screening.
Do you have questions?
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