Canada, Quebec City

Fulltime: 40 hrs a week

Experience: 3 years

Closing: 27 September 2024

Apply Now

Introduction

We are looking for a Field Service Representative for our client who is one of the top company with leading medical devices globally. The FSR will act as Trusted Advisor to customers in maintenance and procurement of medical devices and consumable products as part of their high-performing team.

What are you going to do 

The FSR drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electromechanical and electronic units in a high-stress healthcare environment (Equipment will include AV equipment, cabling, surgical lights, and tables, with a focus on OR Integration equipment). The FSR also provides superior Customer service by pro-actively interacting and communicating with Customers, and utilizes advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. In addition, the FSR promotes growth by identifying and recommending products and services to Customers while always exhibiting professionalism.

  • Perform preventive and corrective maintenance required on product lines, related product lines, and competitive equipment. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
  • Drive Customer satisfaction through proactive communication and commitment to resolving customer issues/problems expediently.
  • Actively promote, support, and maintain remote monitoring and diagnostic equipment.
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components

Essential skills and knowledge 

  • Associate's degree in Electronics, mechanical, or similar degree, plus 4 years of related experience (OR medical device technical experience). The degree requirement will be waived with 8 years of comparable experience.
  • Ability to speak English & French, required.
  • Ability to work flexible hours, sometimes outside "normal business hours" and travel as required.
  • Valid driver's license.
  • Proficiency in computers and Windows software.
  • General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems.
  • Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers

What we offer 

What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

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Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days. 
 

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview. 

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth  interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.

Do you have questions?

QV

Quynh Vo

+1 514 841 4133

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jobs/medical-devices