Sr. Digital Roll-Out Engineer
Vacancy Number: PUB411886
Qatar, Doha, P.O:21264
Fulltime: 54 hrs a week
Experience: 5 years
Closing: December 09, 2024
Introduction
- The position is transversal, requiring the ability to efficiently interact and collaborate within the Digital department, the DBS entity, the PR team, the L&T team, as well as with the use case Product Owners, Fusion Teams and third-party technology providers in charge of digital use case delivery
- Define and understand the change impacts on people, processes, and technology to define the best approach for change management, communication, and training.
- Develop and execute comprehensive change management, communication, and training strategies to ensure the successful implementation and adoption of Digital use cases.
- Coordinate the roll-out plans and activities for different use cases across the organization to ensure maximum effectiveness while avoiding overlaps and conflicts.
What are you going to do
- Change Management & Communication
- Conduct use case-specific change impact assessments to identify the magnitude and nature of the changes, engaging and guiding the Product Owner in the definition of the change management approach, documenting potential risks and proposing mitigation strategies.
- Together with the Product Owner, define use case-specific change management, communication, and training strategy and plans, in alignment with the project delivery methodology, e.g. waterfall vs. agile, full solution go-live vs. MVP/Scale-Up vs. agile continuous delivery.
- Guide and support the Product Owner in the execution of the change management and communication activities in support of successful use case roll-out.
- Support the Product Owner and Fusion Team in identifying and addressing any resistance during the use case implementation; support the Product Owner in the reinforcement and sustainment phase of the change through planned feedback and recognition activities.
- Establish feedback frameworks and mechanisms to assess the efficiency and efficacy of change management, communication efforts; adjust strategies and approaches accordingly.
- Continuously maintain and develop the change management and communication toolbox, including checklist, templates and best practices, applying continuous improvement principles and the learnings from users’ feedback and interactions.
- Regularly report and provide progress updates on change management & communication activities at use case and at Digital portfolio level.
- Collaboration
- Work with the Agile fusion team to ensure alignment between roll-out plans and project management plans
- Actively engage with the Product Owner and the Agile Fusion team to remain updated on the project progress, challenges and risks, as they may represent future areas of resistance to be managed during the roll-out planning and execution activities
- Training
- Working closely with the Product Owner and the Fusion Team, analyze the training needs of the target user groups and personas, using them as foundation to develop the training strategy and training plans.
- Working closely with the Product Owner, the Fusion Team and the technical vendor, define most appropriate training methods and tools; oversee the development of all training material to ensure alignment with company practices and relevance to each target user group.
- Oversee and support the Product Owner and the technical vendor in the delivery and facilitation of training sessions and workshops.
- Establish feedback mechanisms to evaluate and assess the training effectiveness and outcomes; collect and analyze feedback from the trainers and trainees to update and improve the training content accordingly.
- Maintain and manage the training records and resources for Digital in coordination with the L&T department.
- Continuously maintain and develop the Digital training toolbox, including checklist, templates and best practices, applying continuous improvement principles and the learnings from users’ feedback and interactions.
- Regularly report and provide progress updates on training activities at use case and at Digital portfolio level.
- Post Go-Live
- Support the Product Owner and the Agile Fusion team in the monitoring of the use case user adoption.
- Discuss with the Product Owner possible post go-live refresher training needs to increase user adoption.
- In coordination with the Product Owner, conduct and facilitate lessons learned sessions with the extended project team, business and DBS SMEs as well as representatives from the end users to identify opportunities for improvements for future use cases.
- Highlight any learnings that may be relevant to the Conceptualization, Delivery and G&P areas, as well as to specific DBS processes.
- Handover
- Share any relevant knowledge and material from the roll-out activities with the DBS Product SME so that they can be included in his/her handover of the solution to the DBS Support team for ongoing support, and maintenance.
- Coordinate the handover of the solution to the nominated representative from G&P for subsequent user adoption and value generation monitoring.
Essential skills and knowledge
- Bachelor of Science degree preferred.
- Certification in Change Management (e.g., Prosci, ACMP) or equivalent experience.
- Certification in Training and Development or equivalent experience.
- Project Management or Business Analysis certifications, or equivalent experience is a plus
- Min 6 years relevant experience in change management and/or disruptive technology implementation roles focusing on roll-out and user adoption
- Excellent understanding of change management principles, methodologies, and tools, specifically related to the implementation of disruptive technology in industrial settings.
- Excellent interpersonal communication and collaboration, and proven ability to work cross functionally.
- Strong problem-solving and analytical skills to assess change impacts and develop effective strategies.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Experience in digital delivery and transformation in industrial setting, preferably within the O&G industry is a plus
- Experience in project communication and in planning and managing training programs.
- Good knowledge of training authoring tools, e.g. Adobe Captivate
- Fluent in English as a business language
What we offer
- Salary:
- Day Rate in USD Plus Allowance
- Work Schedule:
- 9 Hours / 6 Days
- Duration:
- 31-Dec-2025 with possible extension
- Location:
- Qatar
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Chirag Bhatt