Lead Engineer PLS Support
Vacancy Number: PUB411320
Netherlands, Eindhoven, 5633 AA
Fulltime: 40 hrs a week
Experience: 3 years
Closing: December 06, 2024
Introduction
Are you the Lead Engineer PLS Support who is ready to be the vital connection between customers, development teams, operations and suppliers?
What are you going to do
In this role, you will be responsible for ensuring seamless communication between the company and its clients, while providing technical and operational support throughout the product lifecycle. Your expertise will contribute to maintaining high service standards and driving improvements across various stages of product development and customer engagement.
- Customer Liaison: Serve as the key contact between our organization and clients, ensuring all customer needs are addressed proactively and that Service Level Agreements (SLAs) are consistently met throughout the system's lifecycle, from initial deployment to end-of-life.
- Technical Assistance: Provide phone and email support for system-related issues, including troubleshooting, handling complex spare part matters, installation support, reviewing technical documentation, and managing all customer inquiries through the ticketing system.
- Product Development: Participate in new product development projects to gain in-depth knowledge of the systems, ensuring service requirements are incorporated into new designs and supporting Product Lifecycle Management (PLM) over the long term
- Process Improvement: Define and implement both operational and organizational processes that enable high-quality product lifecycle services while driving continuous improvement initiatives.
- Customer Requests for Changes: Lead and assist with redesigns to address bug fixes, quality improvements, safety and reliability enhancements, cost optimizations, and the introduction of new features or upgrades to our systems.
- End-of-Life Management: Collaborate with development and engineering teams to design and specify replacement parts, addressing obsolescence and ensuring system longevity.
- Production Support: Work closely with production teams to resolve quality and supplier-related issues, ensuring uninterrupted manufacturing processes.
- Sales Support: Collaborate with the sales team to help address customer-focused Service Level Agreements and assist in their promotion.
Essential skills and knowledge
- A completed Bachelor’s in Mechanical Engineering, Electrical Engineering, Mechatronics (or equivalent).
- Work experience in complex multidisciplinary high-tech system development and assembly environments, with at least 5 years of experience.
- Effective in stakeholder management, both within the organization and with suppliers and customers.
- Familiarity with service requirements, service level agreements, and life cycle management.
- Fluent in English.
- Willingness to travel (10%).
What we offer
Working as an Lead Engineer PLS Support by Brunel means that you will be employed by Brunel. Depending on your wishes, you will work for a longer period of time through Brunel on various high-tech projects. We offer you various training options to accelerate your career. You will be guided within this process by an Account Manager from Brunel. You profit from a fixed monthly salary with bonus opportunity.
In addition to good primary employment conditions, we also offer you excellent secondary employment conditions, including a favorable pension scheme and group discount on individual insurance policies. At Brunel you not only have the security of a contract, but also of a career. We look forward to receiving your response! In addition to your CV, do not forget to send a motivation for this position.
- Gross monthly salary up to a maximum of €5,000, excluding 8% holiday pay, depending on knowledge and experience.
- Space for personal and professional development.
- A working environment that values job satisfaction.
- Opportunities to contribute to innovative and sustainable projects.
Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!
Anything Else?
Shape your future
Are you ready for the next step in your career? Join Brunel’s powerful global network, where passionate, results-driven specialists come together with industry-leading clients. By connecting specialists to pioneering projects, we drive change in many industries, enabling growth and delivering great outcomes. Brunel helps you reach your full potential and empowers you to make an impact within a purpose-driven global company.
Explore your career opportunities!
Explore your career opportunities!
Our Culture and Values
At Brunel, we are proud of our unique corporate culture, which is shaped and nurtured by the collective efforts of our employees. Our work environment is characterised by an authentic, communicative and inclusive approach to teamwork that fosters an atmosphere of collaboration and creativity. Our values are at the center of everything we do – for our clients, our colleagues and ourselves.
Learn more about our global network of specialists!
Learn more about our global network of specialists!
Our ESG Commitment
Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.