Field Service Technician - PENTICTON

The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed.
Drive Customer satisfaction through proactive communication and commitment to resolving Customer's issues/problems.
Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.). Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, performing installations as required, etc. Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization.
Promote company growth by identifying sales opportunities and recommending products/services to Customers. Communicate promptly and efficiently with Customers providing informative status updates.
Be a positive ambassador for the company at Customer sites. This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.

High school diploma or GED with 2+ years of relevant experience required.
Valid driver's license is required. Ability to work flexible hours and travel locally as required.
Strong technical, organizational, problem-solving and troubleshooting skills. Excellent verbal and written communication skills.
Experience with navigating a computer and exposure to Microsoft Office programs. Comfortable working independently without supervision.
Flexibility to handle multiple, changing priorities. Willingness to work in a hospital setting that may include visibility to emergency trauma.
Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping. Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds. Walking and standing for extended periods of time.
Working in confined spaces and under variable temperatures.
What We Offer
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