Introduction

The Senior Customer Success Advisor acts as a trusted advisor and technical expert, supporting the adoption and successful use of advanced fleet safety systems, specifically the Collision Avoidance System (CAS) and the Operator Alert System (OAS). This position has a strong focus on enhancing mine safety rather than fleet management, working directly with clients, Business Development Managers, Account Managers, and Product Development teams.

What are you going to do

Primary responsibility is supporting the CAS and OAS systems to maximize customer safety outcomes. This includes facilitating application adoption and ensuring that these solutions deliver value across the customer's operations.
Act as a strategic advisor to align safety-focused solutions with customer needs.
Collaborate with Account Managers and BDMs during pre-sales to define and scope safety solutions for mining clients.
Develop and implement Customer Success plans to support the effective adoption of safety technologies.
Identify potential improvements in CAS and OAS systems and relay valuable insights to the team.
Identify additional opportunities for safety solutions and refer these to relevant Account Managers or BDMs.
Guide and mentor Customer Success Advisors, contributing to team development and skill enhancement.
Participate in industry events, contribute research papers, and create case studies to support the company's reputation as a thought leader in mining safety.

Essential skills and knowledge

Mining-related roles, with 5+ years in Mine Operations and/or Mine Safety.
Extensive experience in Project Management or Business Improvement within mining safety technology.
Proven experience in a customer-facing advisory role with a safety focus.
Ability to Travel within North America and South America

Hands-on experience with CAS and OAS systems.
Tertiary qualification in mining or technology.
Account or Business Development Management experience.
Proficiency in software applications and project management.
Experience in value-selling and business case development.
Strong leadership, communication, and problem-solving abilities.
Team-oriented with a focus on relationship building and collaboration.

What we offer

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