Ambassador - Core Diagnostics in Quebec City: Profession with future

Canada, Quebec City

Parttime: 0 hrs a week

Experience: 3 years

Closing: September 20, 2024

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Introduction

This remote field-based role with a global healthcare leader manages customer accounts in the Core Diagnostics division to boost profitability, loyalty, and value. As an Account Manager, you'll be the main contact for lab management, collaborating with sales teams, and influencing purchases. You'll drive improvement through business analytics to optimize lab operations while maintaining CRM data integrity, ensuring compliance, and monitoring customer satisfaction within safety guidelines.

What are you going to do

Maintain customer retention and satisfaction through outstanding customer service, proactive support, troubleshooting and ensuring needs are met with workable solutions
Build customer loyalty and drive up NPS Score through Follow up and improvement (hot sheets)
Manage inter-client relationships and proactively monitor and communicate
Manage Customer inventory
Carry out lunchtime meetings to demonstrate educational materials and web based learning about new or existing solutions, engaging with all grades of lab staff
Drive menu expansion and Value creation (utilization of existing products; new product and new assay applications) based on Menu gap analysis and Instruments Utilization Analysis
Ensure price management, and service sales, as well as Free of charge control;
Monitor the lifecycle management of products
Order and CPR management
Contract Life Cycle and Volume commitment Compliance
Support lab implementations - works with the team to manage new installations including arranging site surveys, ordering instruments, UPS's, arranging water supply, interfacing,
Attend Relevant trade Association meetings, conferences and tradeshows.
Ensure instrument analytical turnaround time (Escalations related to uptime/repair/maintenance);
Conduct Quarterly customer business review (Commercial and Service KPI reviews);
Negotiate and define Service and Reagent contract Extensions and renewals for CC/IA and Hematology instruments and AlinIQ Solutions;
Manage customer relationship and thoroughly plan: prepare and follow up customer visits (pre-call plan; post-call notes);
Identify customer training requirements
Replenish and control inventory
Build image and brand in eyes of customer
"Sell" or reinforce total solution value offering
Collect and transmit VOC (Voice of Customer)
Create account specific strategies to retain and grow the business

Essential skills and knowledge

Bachelor's degree required. Life Sciences/ Microbiology / Engineering (Biomedical / Electrical /Mechanical) Medical Technology or Commercial (preferred)
3 to 5 years working in a Laboratory environment performing diagnostics tasks in Chemistry, Pathology, Microbiology or Blood Bank
4+ years performing sales duties including calling on Health Care Professionals / Medical Lab Technologists to achieve sales targets;
Experience with Aforce (salesforce.com) use and maintenance (CRM), Power BI Sales
Experience interfacing with customers & Strong people management and communication skills;
Troubleshooting/problem solving skills
Computer skills (word, excel, power point, internet savvy)
Shows ability to prioritize independently
Negotiation skills, Sales techniques and sales cycles
Commitment to customers needs by listening and translating into action items
In depth understanding of the Diagnostics laboratory environment including process workflow, equipment maintenance, quality control, result validation and operations;
Good understanding of the purchasing process in their territory / province (Group Purchasing
Organizations, government approval processes, budget approvals …etc.);
Sales process knowledge and Account management experience. Value expansion principle of current installed base understanding
Anticipates, identifies and meets internal and external customer needs and requests, negates and resolves conflicts, maintains a professional demeanor, even under stressful conditions;
Displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships
Effectively Manages Time: Prioritizes tasks and defines tasks necessary to meet goals, organizes own activities and time to complete multi-faceted tasks and assignments, manages daily workload related to call documentation.
Experience providing technical product application and/or hardware support.

What we offer

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

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Anything Else?

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At Brunel, we are proud of our unique corporate culture, which is shaped and nurtured by the collective efforts of our employees. Our work environment is characterised by an authentic, communicative and inclusive approach to teamwork that fosters an atmosphere of collaboration and creativity. Our values are at the center of everything we do – for our clients, our colleagues and ourselves.

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Our ESG Commitment

Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.

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