Field service engineers are technical specialists and natural problem fixers who never sit still. They are frequently on the frontline with customers and responsible for designing, installing, maintaining, troubleshooting, and repairing an array of technical hardware and devices. They may also supervise field service technicians or field specialists in carrying out practical tasks, like installation and repair.
Since field service engineers, field service technicians and field specialists all help keep equipment, machinery and systems running for customers, they rarely work in the office and travel from customer-to-customer site. Therefore, being people-centric and providing great customer service is a must when working on premises.
Next to performing or monitoring a technician’s performance, a field service engineer is often responsible for executing more strategic work. This can entail developing strategies for system design, continued innovation and improvement, maintenance and related.
Field service engineers can work in a range of technical sectors, including telecommunications, information technology (IT), manufacturing, transportation, facility management, and industries where electronics and mechanics are essential to operations. A field service engineer who specializes in electronics is also known as an electric field engineer.
In facility management, field service engineers may be responsible for designing strategies for using data analytics to measure a building’s energy efficiency or placing sensors in equipment. In the telecommunications industry, field service engineers may need to install, or monitor the installation, of new equipment to increase internet speed in homes. In the manufacturing sector, a field service engineer may be tasked with training team members of technicians or specialists in how to repair certain technical components and equipment.
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Subsea Field Service Engineer
Location: Perth
Branche: Conventional Energy
Expertise: Production & Manufacturing
Experience: 2 years
Assist in providing technical onsite direction and assistance to the customer in the Operation, Maintenance, Repair and Installation of Wellheads, X-trees and other related equipment.Assist with providing communication to onshore support and the customer regarding all program activities and problems through accurate, regular and timely reporting.
Field Service Engineer
Location: Venlo
Branche: Machine & Plant Design
Expertise: Production & Manufacturing
Experience: 3 years
The role of Field Service Engineer offers a dynamic and challenging experience. As you travel worldwide, you'll engage in what you enjoy most: resolving customer issues. You’ll encounter diverse people and work autonomously in the field. Your technical skills will be paired with strong interpersonal abilities as you advise customers on system capabilities and suggest additional solutions. As a member of our customer support team, you'll receive continuous support, feedback, and specialized training.
Service Engineer Turbomaschinen (w/m/d)
Location: Duisburg
Branche: Machine & Plant Design
Expertise: Production & Manufacturing
Experience: 1 years
Pflege Outage-relevanter Daten (Flottenerfahrung, Risikodatenbank usw.) und Abstimmung mit dem Engineering-Netzwerk Inhaltliche Abstimmung mit den Fachabteilungen und Klärungen der technischen Anforderungen u.a. mit Fachabteilungen und der IT. Aussteuern der Arbeiten und Vorantreiben der Umsetzungen Technische Unterstützung der installierten Gasturbinenflotten in Europa und Afrika Vorbereitung von Revisionen für Gasturbinen und Hilfssysteme sowie Bewertung von Maßnahmen zur Revisionsvorbereitung Durchführung von Risikobewertungen und entsprechenden Abhilfemaßnahmen bzgl. der Planung und Definition des Umfangs von Revisionen Vorbereitung von Kundenbesprechungen Unterstützung von Service Engineering-Hubs in anderen Regionen
Field Service Technician - PENTICTON
Location: Penticton
Branche: Medical devices
Expertise: Planning & Testing
Experience: 2 years
The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. Drive Customer satisfaction through proactive communication and commitment to resolving Customer's issues/problems. Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.). Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, performing installations as required, etc. Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization. Promote company growth by identifying sales opportunities and recommending products/services to Customers. Communicate promptly and efficiently with Customers providing informative status updates. Be a positive ambassador for the company at Customer sites. This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company. High school diploma or GED with 2+ years of relevant experience required. Valid driver's license is required. Ability to work flexible hours and travel locally as required. Strong technical, organizational, problem-solving and troubleshooting skills. Excellent verbal and written communication skills. Experience with navigating a computer and exposure to Microsoft Office programs. Comfortable working independently without supervision. Flexibility to handle multiple, changing priorities. Willingness to work in a hospital setting that may include visibility to emergency trauma. Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping. Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds. Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds. Walking and standing for extended periods of time. Working in confined spaces and under variable temperatures. What We Offer Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job. About Us Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.
Field Service Technician
Location: 合肥 / 珠海
Branche: Automotive
Expertise: HR & Recruiting
Experience: 3 years
Commissioning electric buses; Report early dropouts; Solve complex faults and carry out repairs; Diagnose faults on the buses and make a report of this; Research and translate faults to engineering and / or suppliers; Provide feedback of experiences from the field; Process your work performed in our workshop system Carry out test assignments in the field.
Common field service engineer responsibilities
A field service engineer is responsible for performing a range of important engineering tasks. Responsibilities may include:
- Conducting research and communicating with customers to identify their needs, diagnose problems and explain technical issues;
- Designing and improving diverse technical components, instruments, products, or systems;
- Inspecting, monitoring, testing, detecting, preventing, and solving an array of electromechanical or other technical malfunctions, such as failing equipment sensors;
- Installing or maintaining technical equipment, systems, or machinery;
- Collaborating with and overseeing fellow field service technicians or field specialists, providing training when needed;
- Delivering field servicing results in line with agreed project timelines and budgets;
- Reporting on results to team and management;
- Ensuring the compliance of field service engineering outputs with relevant requirements, codes, and certifications, and in line with customer needs and demands;
- Always assuring the safety and security of team members;
Traveling to customer premises to execute tasks.
Qualifications for field service engineers
Field service engineers should have at least a Bachelor’s degree in Engineering, Technology, Computer Science, or a related technical field. In some countries, an engineering license may also be required.
Additional supporting skills and experience include:
- Experience as a field engineer, or in a similar technical role;
- Solid understanding of technical systems, with knowledge of electronics and mechanics;
- Excellent applied math and analytical skills;
- Proficiency in using diverse hardware and software systems;
- Strong communication and customer service skills to be able to work easily with customers, technicians, and other team members.