Help Desk and Systems Officer
Vacancy Number: TR-241694
Australia, Hobart
Parttime: 20 hrs a week
Experience: 2 years
Closing: 01 December 2024
Introduction
In this role, you will deliver information technology solutions to the wider business while maintaining a strong customer-focused attitude. This includes providing end-user support to staff via help desk methods of contact and in person.
About this role
This role offers a 20-hour work week based in Hobart and will be on a contract basis.
Is this you?
Key Responsibilities
- Action IT Support Requests
- Deliver training and support for new and existing systems
- Administer and set-up new profiles and maintaining user accounts
- Infrastructure and maintenance of Windows Servers, Office365, Sharepoint, Active Directory
- Create, update and maintain documentation and processes of ICT systems
- Liaise with third party support and equipment vendors
- Assist and collaborate on IT projects, upgrades and systems
- Review and respond to network monitoring and event notifications
- Manage and configure organisation wide telephony systems (Telstra TIPT) and call centre, including physical handsets and softphone applications
To be successful in this role, you will also have:
- Excellent customer service skills
- A commitment to continuous improvement
- Strong problem solving skills
What we offerÂ
About Brunel:
Brunel are a specialist consultancy providing ICT & Technical staff to the mining, energy, infrastructure, and utilities industries. Choosing Brunel opens the door to increased exposure across your industry and the security of having multiple clients to work with following your initial assignment.
Do you have questions?
If you have any questions or would like to discuss the details of this role, please contact c.foong@brunel.net