Field Service Technician in Quebec City: Profession with future

Canada, Quebec City

Fulltime: 40 hrs a week

Experience: 3 years

Closing: 27 September 2024

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Introduction

We are looking for a Field Service Representative for our client who is one of the top company with leading medical devices globally. The FSR will act as Trusted Advisor to customers in maintenance and procurement of medical devices and consumable products as part of their high-performing team.

About this role

The FSR drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electromechanical and electronic units in a high-stress healthcare environment (Equipment will include AV equipment, cabling, surgical lights, and tables, with a focus on OR Integration equipment). The FSR also provides superior Customer service by pro-actively interacting and communicating with Customers, and utilizes advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. In addition, the FSR promotes growth by identifying and recommending products and services to Customers while always exhibiting professionalism.

Perform preventive and corrective maintenance required on product lines, related product lines, and competitive equipment. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
Drive Customer satisfaction through proactive communication and commitment to resolving customer issues/problems expediently.
Actively promote, support, and maintain remote monitoring and diagnostic equipment.
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components

Requirements

Associate's degree in Electronics, mechanical, or similar degree, plus 4 years of related experience (OR medical device technical experience). The degree requirement will be waived with 8 years of comparable experience.
Ability to speak English & French, required.
Ability to work flexible hours, sometimes outside "normal business hours" and travel as required.
Valid driver's license.
Proficiency in computers and Windows software.
General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems.
Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers

What we offer

What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

About Brunel

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trade and craft disciplines, pairing candidates with industry-leadi ng projects and organisations on a contract, permanent or secondment basis.

Operating locally since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates