Customer Support Engineer in Shanghai: Profession with future

China, Shanghai

Fulltime: 40 hrs a week

Experience: 3 years

Closing: 05 October 2024

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Introduction

About this role

Customer Support Engineer

Location: Shanghai / Beijing / Shenzhen / Hangzhou / Wuhan / Xiamen / Jinjiang

- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.

- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.

- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.

- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.

- Can work flexibly, can accept overtime working

- Have initiative to communicate with colleagues and learn from them

- Can accept manager/leader's arrangement based on company business needs

Requirements

Educational Level:

- Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.

- Knowledge of safety procedures required.

- Sufficient oral and written English level

Personal Skills:

- Off line analysis capability

- Analysis techniques and tools

- Analyzing capability

- Open-minded and communication skills

- Passionate and willing to learn

What we offer

About Brunel

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trade and craft disciplines, pairing candidates with industry-leadi ng projects and organisations on a contract, permanent or secondment basis.

Operating locally since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates